FAQs

HOW CAN I PAY MY ORDER?

We offer the following payment options:

  • Credit Cards: Visa, Mastercard, American Express, Diners Club and Codensa.
  • Paypal
  • IDEAL
MY NEWLY ARRIVED ZARAGOVIA BAG HAS A SCRATCH OR SPOT ON IT, WHAT SHOULD I DO?

Our premium quality eco-friendly leather is tanned without the use of harmful chemicals and has no synthetic top finish. Because of this, vegetable-tanned leather is not flawless and smooth. Scratching will occur and irregularity in color and texture are part of this leather. These characteristics make it a unique product that ages beautifully over time.

THE COLOR OF THE PRODUCT IS DIFFERENT FROM WHAT IT LOOKS LIKE ON YOUR WEBSITE.

Due to the natural tanning process used for our leather, the colors can vary from time to time per product. The photos we use on our website are intended to match the actual product as closely as possible. However, colors may vary slightly from the picture and we cannot guarantee every picture will accurately depict the actual color of the product.

Note: Due to the natural  process, the color of your bag will change over time naturally. Contact [email protected]  if you have any further questions and we will do our best to advise you.

I HAVE A DIFFERENT QUESTION!

If your question isn’t here, please send us an e-mail! We’ll answer it as soon as possible: [email protected]

I RECEIVED A DAMAGED/ INCORRECT ITEM, WHAT TO DO?

If you have received a damaged, defect or incorrect item, contact [email protected]  with a photo of the damage, or the wrong item you received, as well as your order number. We’re happy to sort it out for you!

IS IT POSSIBLE TO BECOME A ZARAGOVIA DEALER?

Yes that’s possible! Please send us an e-mail with your information  to: [email protected]